FAQ

Do you ship to my country?

We ship worldwide straight from Korea to ensure that you get the freshest products available. You can find out if shipping is available to your country by checking the Shipping Chart on our shipping page here.

What payment method do you accept?

We accept all major credit cards and PayPal. Although, our processor is PayPal, you do NOT need to pay via PayPal and can pay with your credit card on the final page of checkout.

Is there free shipping available?

We offer free standard shipping for orders over $75 and free express shipping for orders over $250.

When will my order ship?

Your order is fulfilled within 24 hours and will ship within 1-3 business days.

Can I cancel my order?

You may cancel your order, without penalty, within 6 hours of placing your order. There is a penalty fee of $2.95 for order cancellations after 6 hours. Order cancellations are not accepted after 24 hours.

Will I get charged customs or import taxes?

Some countries may restrict the import of cosmetic goods depending on their policies. Customers are fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.

Where is my order?

You may view the status of our order via the tracking link on your shipping confirmation email or tracking your order with the tracking code provided.

Please note that there may be shipping delays during holiday season and industry-wide shipping delays due to the impact of COVID-19.

What is your refund policy?

We accept returns for refund or exchange within 7 days of receiving the product(s). To see if your order is eligible for a refund, please read our full refund and exchange policy here.

Can you recommend products for my skin type?

You may browse through our product recommendations by oily skin type, combination skin type, dry/dehydrated skin type, or sensitive skin type. You may also email our customer service at hello@bemusedkorea.com for more recommendations and our customer service team would be happy to help!

Which products are vegan/cruelty-free?

At Be Mused Korea, we only curate cruelty-free products with various vegan-friendly options. The only non-vegan certified product at our shop at right now is The Pure Lotus Wrinkle Treatment Mask which contains Hydrolyzed Collagen.

When do the products expire?

At Be Mused Korea, we only carry the freshest batch of products available in Korea from each brands.

Most of our products have a shelf life of 2-3 years, with exception of HSGN Pure 15% Vitamin C E Ferulic Acid Serum which has a short shelf life of 8 months from the manufactured date.

Products that have less than 6 months left in their shelf life are indicated with the exact expiration date on the product description page.

Do you have gift cards?

Yes, you may purchase a Be Mused Korea e-Gift Card here!

Do you have an affiliate program?

Yes! You may sign up to be a Be Mused Korea affiliate here. Our starting commission is 10% with double commission in the first month and other performance incentives.