SHIPPING & ANNOUNCEMENTS

We ship worldwide straight from Seoul, Korea to ensure that you get the freshest products available. Products that have less than 6 months left in their expiry date are marked with the expiration date on the product description page. 

ANNOUNCEMENTS

SHIPPING DELAY NOTICE

  • Please expect up to 10 additional business days delay as of December 1st due to the holiday shipping rush and new COVID-related flight limitations. If you want fast and reliable shipping, without delays, we recommend checking out with FedEx and/or UPS.
  • As of October 2021, please expect up to 5 business day shipping delays for all shipping carriers for all orders placed after October 25, 2021.

BLACK FRIDAY & END OF YEAR SALE

  • All products purchased during the Black Friday Sale (November 15th to December 1st) and the End Of Year Sale (December 26th to January 2nd) are not eligible for refunds or exchanges.

COVID-19 UPDATE

Here at Be Mused Korea, we are taking every precaution available to upkeep the highest working conditions and to remain fully operational during this time of stress and uncertainty due to COVID-19. All our services, including customer service and our worldwide shipping service, are fully operating but with some changes for shipping options and availability.

SHIPPING GENERAL

Our express shipping options include UPS, FedEx, and Korea Post EMS. We also offer standard shipping as follows: Korea Post K-Packet, YSLogic (Sagawa, Janco, HCT, TEL & C, Ninjavan, JANIO, OrangeDS), Aramex, and Lotte Global Logistics.

  • Please allow 2-3 business days for your order to be processed by Be Mused Korea.
  • You may cancel your order, without penalty, within 6 hours of placing your order.
  • There is a penalty fee of $2.95 for order cancellations after 6 hours.
  • Order cancellations are not accepted after 24 hours.
  • Once your order is processed and leaves Be Mused Korea, express shipping takes 2-12 business days and standard shipping can take up to 30 business days worldwide.
  • A shipping confirmation email with tracking code information will be emailed to you once your order leaves Be Mused Korea. Please note, it may take up to 1 full business day for your tracking code to be validated.
  • Please ensure that your shipping information is complete and accurate. If your package is returned to us due to an incorrect address on your order, you will receive a partial refund with the original shipping fee* deducted from your total paid amount. If your package is lost due to an incorrect address you provided and is not returned to us, we will not issue a refund in any form.
  • Please visit our Returns Policy page for more information.

*original shipping fee is the postal fee paid by Be Mused Korea which is indicated in KRW on the shipping label and is higher than our customer shipping fee on our site (i.e. our customer shipping fee can be free if applicable or $7.95 (Korea Post K-Packet) or $17.95 (FedEx) for Canada, whereas the original actual shipping fee on the shipping label paid by Be Mused Korea can be 40,000 KRW or more for K-Packet and 75,000 KRW or more for FedEx depending on the weight of the parcel).

ESTIMATED SHIPPING TIME

  • UPS (2-6 business days)
  • FedEx (3-7 business days)
  • Korea Post EMS (3-12 business days)
  • Aramex (5-12 business days)
  • YSLogic Sagawa, Janco, HCT, TEL & C, Ninjavan, Janio, OrangeDS (3-15 business days)
  • Lotte Global Logistics (5-25 business days)
  • Korea Post K-Packet (7-30 business days)

FREE SHIPPING OFFER

We offer FREE standard shipping for orders over $75 and FREE express shipping for orders over $250.

FREE STANDARD SHIPPING is currently available for the following countries when orders are over $75: Canada, United States, China/Macao, Germany, Hong Kong, Indonesia, Japan, Malaysia, Russia, Singapore, Taiwan, Thailand, Vietnam

FREE EXPRESS SHIPPING is available for the following countries when orders are over $250: Canada, United States, Albania, Australia, Austria, Belarus, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Chile, China/Macao, Colombia, Czech Republic, Denmark, France, Finland, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Luxembourg, Malaysia, Mexico, Mongolia, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, Ukraine, United Kingdom, Vietnam

FREE SHIPPING OFFERS* above are automatically applied at checkout when an order value matches an offer.

*free shipping offers are subject to change at any time

SHIPPING ZONE TABLE

ZONE COUNTRY

ZONE 1

China/Macao, Hong Kong, Japan, Mongolia, Taiwan

ZONE 2

Brunei, Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam

ZONE 3

Albania, Australia, Austria, Bahrain, Belarus, Belgium, Bulgaria, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Kazakhstan, Kuwait, Latvia, Luxembourg, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Spain, Sri Lanka, Sweden, Switzerland, UAE, Ukraine, United Kingdom, United States

ZONE 4

Brazil, Chile, Colombia, Mexico

*Please refer to the current shipping chart below for details.

SHIPPING CHART

CLICK HERE TO VIEW YOUR COUNTRY AND AVAILABLE SHIPPING OPTIONS

United States

FedEx UPS EMS K-Packet Lotte YSLogic (OrangeDS)

$19.95

$37.95

$19.95

$9.95

$7.95

$8.95

Canada

FedEx UPS EMS K-Packet

$18.95

$37.95

$22.95

$7.95

Albania

FedEx UPS

$18.95

$49.95

Australia

FedEx UPS Aramex

$23.95

$42.95

$20.95

Austria

FedEx UPS

$18.95

$38.95

Bahrain

Aramex UPS

$16.95

$38.95

Belarus

FedEx

$17.95

Belgium

UPS

$16.95

Brazil

FedEx UPS EMS

$33.95

$38.95

$24.95

Brunei

FedEx UPS

$32.95

$33.95

Bulgaria

FedEx

$18.95

Cambodia

FedEx UPS EMS

$32.95

$38.95

$14.95

Chile

FedEx UPS EMS

$33.95

$38.95

$24.95

China/Macao

FedEx UPS

$15.95

$28.95

Colombia

FedEx UPS

$33.95

$38.95

Czechia

FedEx UPS EMS

$18.95

$31.95

$24.95

Denmark

FedEx UPS EMS

$18.95

$38.95

$19.95

Finland

FedEx UPS EMS

$18.95

$38.95

$24.95

France

FedEx UPS EMS

$17.95

$31.95

$19.95

Germany

FedEx UPS EMS K-Packet

$17.95

$31.95

$24.95

$7.95

Greece

FedEx UPS

$18.95

$38.95

Hong Kong

FedEx UPS YSLogic (Janco)

$13.95

$27.95

$4.95

Hungary

FedEx UPS EMS

$18.95

$38.95

$24.95

India

FedEx UPS EMS

$18.95

$42.95

$24.95

Indonesia

FedEx UPS EMS YSLogic (TEL & C)

$20.95

$33.95

$14.95

$4.95

Ireland

FedEx UPS EMS

$18.95

$38.95

$24.95

Italy

UPS

$16.95

Japan

FedEx UPS EMS K-Packet Lotte YSLogic (Sagwa)

$18.95

$32.95

$14.95

$4.95

$4.50

$4.50

Kazakhstan

Aramex

$17.95

Kuwait

Aramex UPS

$18.95

$38.95

Laos

FedEx

$30.95

Latvia

FedEx

$18.95

Luxembourg

FedEx EMS

$18.95

$24.95

Malaysia

FedEx UPS EMS K-Packet YSLogic (Ninjavan)

$15.95

$33.95

$12.95

$5.95

$4.95

Mexico

FedEx UPS EMS

$19.95

$37.95

$24.95

Mongolia

FedEx EMS

$32.95

$14.95

Netherlands

FedEx UPS

$17.95

$31.95

New Zealand

FedEx UPS EMS

$23.95

$42.95

$21.95

Norway

FedEx UPS

$18.95

$38.95

Pakistan

FedEx UPS

$20.95

$38.95

Philippines

FedEx UPS EMS K-Packet YSLogic (Ninjavan)

$15.95

$33.95

$14.95

$4.95

$5.95

Poland

FedEx UPS EMS

$18.95

$31.95

$24.95

Portugal

FedEx UPS

$18.95

$38.95

Qatar

Aramex UPS EMS

$18.95

$38.95

$24.95

Romania

FedEx

$18.95

Russia

FedEx UPS EMS K-Packet

$18.95

$38.95

$24.95

$8.95

Saudi Arabia

FedEx UPS EMS Aramex

$22.95

$38.95

$24.95

$17.95

Singapore

FedEx UPS EMS YSLogic (Janio)

$15.95

$28.95

$11.95

$15.95

South Korea

Under $75 order $75+ order

$2.95

FREE

Spain

UPS EMS

$31.95

$22.95

Sri Lanka

FedEx EMS

$20.95

$24.95

Sweden

FedEx UPS EMS

$18.95

$31.95

$24.95

Switzerland

FedEx UPS

$18.95

$31.95

Taiwan

FedEx UPS EMS YSLogic (HCT)

$15.95

$28.95

$12.95

$4.95

Thailand

FedEx UPS EMS K-Packet YSLogic (Janio)

$15.95

$33.95

$14.95

$4.95

$5.95

UAE

FedEx EMS Aramex

$22.95

$24.95

$12.95

Ukraine

FedEx EMS Aramex

$18.95

$24.95

$16.95

United Kingdom

FedEx UPS EMS

$17.95

$31.95

$24.95

Vietnam

FedEx UPS EMS K-Packet YSLogic (HCT)

$18.95

$32.95

$13.95

$4.95

$5.95

*This is the current shipping chart as of December 2021 until further notice. This chart indicates the Be Mused Korea flat rate shipping fee to currently available countries. We are also temporarily offering shipping within South Korea. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.

CUSTOMS & IMPORT DUTY

  • Some countries may restrict the import of cosmetic goods depending on their policies. Any customs and import duty issues that may arise are the responsibility of the customer.
  • Customers are fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.

 

POSSIBLE DELAYS/UNCLAIMED PARCEL/FAILED DELIVERY

  • Please note, there may be extra custom clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated shipping time.
  • Be Mused Korea is not responsible for your country's customs, import taxes, or delays that arise due to customs processing. Be Mused Korea is not responsible for unclaimed parcels. If the parcel is returned to Be Mused Korea because it was unclaimed, a refund will be issued after a deduction of the original shipping fee*.
  • Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund. Be Mused Korea is not responsible for post parcels once it leaves Korea.

NOTE: Business days are from Monday to Friday, excluding all Korean National Holidays. Use the contact link on this site or email us directly at hello@bemusedkorea.com for order cancellation or other inquiries. We operate in Korean Standard Time (KST), and we reply to all email inquiries from 10am-8pm KST on business days excluding weekends and holidays.