We ship worldwide straight from Seoul, Korea to ensure that you get the freshest products available. Products that have less than 6 months left in their expiry date are marked with the expiration date on the product description page. We offer Korea Post EMS (express) and K-Packet (standard) shipping. Please check the Shipping Chart on this page for shipping fee options for your country.

FREE SHIPPING OFFER

We offer FREE K-Packet standard shipping to orders over $65, and FREE EMS express shipping for orders over $200. Free shipping offers are automatically applied at checkout when an order value matches an offer.

IMPORTANT SHIPPING NOTICE

Wednesday May 5, 2021 is Children's Day which is a national holiday in Korea. All orders placed on May 3rd to May 5th will resume shipping on May 6th.

COVID-19 UPDATE

Here at Be Mused Korea, we are taking every precaution available to upkeep the highest working conditions and to remain fully operational during this time of stress and uncertainty due to COVID-19. All our services, including customer service and our worldwide shipping service are fully operating but with some changes for shipping options and availability.

Due to the current shipping cancellations and delays by the COVID-19 situation, we are temporarily shipping only to countries listed below:

BOTH K-Packet standard shipping & EMS express shipping are available for: USA, Canada, China, Germany, Hong Kong, Japan, Malaysia, Philippines, Russia, Thailand, United Kingdom, Vietnam

ONLY EMS express shipping is available for: Austria, Belgium, Bhutan, Brazil, Chile, Denmark, Finland, France, Hungary, India, Indonesia, Israel, Kazakhstan, Luxembourg, Mexico, Netherlands, Norway, Poland, Qatar, Saudi Arabia, Singapore, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Turkey, UAE, Ukraine

Please refer to the current shipping chart below for details.

*This is the current shipping chart as of April 26, 2021 until further notice. This chart indicates the Be Mused Korea flat rate shipping fee for K-Packet and EMS to currently available countries. We are also temporarily offering shipping within South Korea. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.

SHIPPING GENERAL

• Please allow 2-3 business days for your order to be processed by Be Mused Korea.
• You may cancel your order, without penalty, within 12 hours of placing your order.
• There is a penalty fee of $2.95 for order cancellations after 12 hours.
• Once your order is processed and leaves Be Mused Korea, EMS shipping takes 2-8 business days and K-Packet shipping takes 6-30 days worldwide.
• Tracking confirmation will be emailed to you once your order leaves Be Mused Korea.
• Please ensure that your shipping information is complete and accurate. If your package is returned to us due to an incorrect address on your order, you will receive a partial refund with the original shipping fee* deducted from your total paid amount. If your package is lost due to an incorrect address you provided and is not returned to us, we will not issue a refund in any form.

CUSTOMS & IMPORT DUTY

• Some countries may restrict import of cosmetic goods depending on their policies, and issues that may arise are the responsibility of the recipient. Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.
• Delays or customs duty charge. If your package is returned to us by your country customs, we will issue a partial refund with the original shipping fee* deducted from your total payment.

POSSIBLE DELAYS / UNCLAIMED PARCEL / FAILED DELIVERY

• Please note, there may be extra custom clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time. Be Mused Korea is not responsible for your country's customs or import taxes.
• Be Mused Korea is not responsible for unclaimed parcels. If the parcel is returned to Be Mused Korea because it was unclaimed, a refund will be issued after a deduction of the original shipping fee*.
• Failed delivery due to an incorrect address and/or lost parcel due to handling of recipient country's postal service will not be considered for a refund. Be Mused Korea is not responsible for post parcels once it leaves Korea.

Please visit our Returns Policy page for more information.

*original shipping fee is the post fee paid by Be Mused Korea which is indicated in KRW on the shipping post label and is higher than our customer shipping fee (i.e. our customer shipping fee can be free if applicable or $7.95 (K-Packet) or $19.95 (EMS) for the USA, whereas the original shipping fee can be 15,000 KRW and up for K-Packet and 27,000 KRW and up for EMS depending on the weight of the parcel)

NOTE: Business days are from Monday to Friday, excluding all Korean National Holidays. Use the contact link on this site or email us directly at hello@bemusedkorea.com for an order cancellation or other inquiries. We operate in Korean Standard Time (KST), and we reply to all email inquires during 10am-7pm KST on business days excluding weekends and holidays.