Shipping & Handling

We ship worldwide straight from Seoul, Korea to ensure that you get the freshest products available. Products that has less than 6 months left in expiry date are marked with the expiration date on the product description page. We offer Korea Post EMS (express) and K-Packet (standard). Please check the Shipping Chart on this page for shipping fee options for your country.

FREE SHIPPING OFFER

We offer FREE K-Packet standard shipping to orders over $60, and FREE EMS express shipping to orders over $200. Free shipping offers are automatically applied at checkout out when order value matches offer.

IMPORTANT SHIPPING NOTICE

  • Shipping to Malaysia is now available as of November 23rd.
  • We are currently experiencing additional 2 week delay for shipping to New York City, USA.

COVID-19 UPDATE

Here at Be Mused Korea, we are taking every precaution available to upkeep the highest working conditions and to remain fully operational during this time of stress and uncertainty due to COVID-19. All our services, including customer service and our worldwide shipping service are fully operating but with some changes for shipping options and availability.

Due to the current shipping cancellations and delays by the COVID-19 situation, we are temporarily shipping only to countries listed below:

BOTH K-Packet standard shipping & EMS express shipping are available for: USA, Canada, China, Germany, Hong Kong, Malaysia, Philippines, Russia, Thailand, United Kingdom, Vietnam

ONLY EMS express shipping is available for: Bhutan, Brazil, Chile, France, India, Indonesia, Japan, Kazakhstan, Luxembourg, Mexico, Netherlands, Poland, Qatar, Saudi Arabia, Singapore, Slovenia, Spain, Switzerland, Taiwan, UAE

 

SHIPPING DELAYS DUE TO COVID-19

Please expect 5 to 10 days delay for EMS express shipping, and up to 6 weeks delays for K-Packet standard shipping in addition to shipping time estimation indicated in the *Shipping Chart (Pre-COVID)" at the bottom of this page.

We do NOT recommend K-Packet shipping option at this time as there may be significant delays up to 6 weeks due to the current COVID-19 situation, please choose the EMS shipping option if possible.

Please refer to the temporary shipping chart below for details.

- BMK Team


Current Shipping Chart

Country K-Packet (Standard) EMS (Express)

USA & Canada

$7.75

$19.75

Bhutan

Unavailable

$19.75

Brazil

Unavailable

$24.75

China

$3.75

$13.75

France

Unavailable

$19.75

Germany

$7.75

$19.75

Hong Kong

$3.75

$13.75

India

Unavailable

$19.75

Indonesia

Unavailable

$14.75

Japan

Unavailable

$13.75

Kazakhstan

Unavailable

$19.75

Luxembourg

Unavailable

$19.75

Malaysia

$4.75

$14.75

Mexico

Unavailable

$24.75

Netherlands

Unavailable

$19.75

Philippines

$4.75

$14.75

Poland

Unavailable

$19.75

Qatar

Unavailable

$19.75

Russia

$7.50

$19.75

Saudi Arabia

Unavailable

$19.75

Singapore

Unavailable

$14.75

Slovenia

Unavailable

$19.75

Spain

Unavailable

$19.75

Switzerland

Unavailable

$19.75

Taiwan

Unavailable

$13.75

Thailand

$4.75

$14.75

UAE

Unavailable

$19.75

United Kingdom

$7.75

$19.75

Vietnam

$4.75

$14.75

*This is a temporary shipping chart as of November 9th, 2020 until further notice. This chart indicates the Be Mused Korea flat rate shipping fee for K-Packet and EMS to currently available countries. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.


Shipping in Korea*

Shipping in Korea Under $40 order $40+ order

CJ Shipping

$2.50

FREE

*We are temporarily offering shipping within South Korea. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.


SHIPPING GENERAL

  • Please allow 2-3 business days for your order to be processed by Be Mused Korea.
  • You may cancel your order, without penalty, within 6 hours of placing your order.
  • Once your order is processed and leaves Be Mused Korea, EMS shipping takes 2-8 business days and K-Packet shipping takes 6-30 days worldwide.
  • Tracking confirmation will be emailed to you once your order leaves Be Mused Korea.
  • Please ensure that your shipping information is complete and accurate. If your package is returned to us due to an incorrect address on your order, you will receive a partial refund with the original shipping fee* deducted from your total paid amount. If your package is lost due to an incorrect address you provided and is not returned to us, we will not issue a refund in any form.

 

CUSTOMS & IMPORT DUTY

  • Some countries may restrict import of cosmetic goods depending on their policies, and issues that may arise are the responsibility of the recipient. Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.
  • Occasionally, packages may be delayed at your country's customs. Be Mused Korea is not responsible for your country customs delays or customs duty charge. If your package is returned to us by your country customs, we will issue a partial refund with the original shipping fee* deducted from your total payment.

 

POSSIBLE DELAYS / UNCLAIMED PARCEL / FAILED DELIVERY

  • Please note, there may be extra custom clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time.
  • Be Mused Korea is not responsible for unclaimed parcels. If the parcel is returned to Be Mused Korea because it was unclaimed, a refund will be issued after a deduction of the original shipping fee*.
  • Failed delivery due to an incorrect address and/or lost parcel due to handling of recipient country's postal service will not be considered for a refund. Be Mused Korea is not responsible for post parcels once it leaves Korea.

Please visit our Returns Policy page for more information.

*original shipping fee is the post fee paid by Be Mused Korea which is indicated in KRW on shipping post label and is higher than our customer shipping fee (i.e. our customer shipping fee can be free if applicable or $7.50 (K-Packet) or $19.50 (EMS) for the USA, whereas the original shipping fee can be 15,000 KRW and up for K-Packet and 27,000 KRW and up for EMS depending on the weight of the parcel)

NOTE: Business Days are Monday to Friday, excluding Korean National Holidays. Use the contact link on this site or email us directly at hello@bemusedkorea.com for an order cancellation or other inquiries. We operate in Korean Standard Time (KST), and we reply to all email inquires during 10am-7pm KST on business days excluding weekends and holidays.


Shipping Chart (Pre-COVID)

Regions/Countries K-Packet EMS

Zone 1

Hong Kong, Japan, Macao, Taiwan

 

 

4-10 Business Days

$3.50

2-5 Business Days

$12.50

Zone 2

Bangladesh, Brunei Darussalam, Cambodia, East Timor, Indonesia, Laos, Malaysia, Mongolia, Myanmar, Philippines, Singapore, Thailand, Vietnam

5-12 Business Days

$5.50

2-6 Business Days

$13.50

Zone 3

North America: Canada, USA

Western Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, Switzerland, Sweden, United Kingdom

Eastern Europe: Albania, Belarus, Czech Republic, Estonia, Hungary, Moldova, Poland, Romania, Russia, Ukraine

Middle East: Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates

Oceania: Australia, New Zealand, Papua New Guinea

Asia: Afghanistan, India, Kazakhstan, Nepal, Pakistan, Sri Lanka

5-24 Business Days

$6.50

3-6 Business Days

$19.50

Zone 4

Africa: Egypt, Kenya, Libya, Nigeria, South Africa

Central & South America: Argentina, Brazil, Chile, Mexico, Panama, Peru, Uruguay

West Indies: Cuba, Dominica, Haiti

South Pacific: Fiji, Kiribati, Samoa, Solomon Islands

10-30 Business Days

$9.50

4-7 Business Days

$22.50

*Above chart indicates the Be Mused Korea flat rate shipping fee for orders weighing up to 2kg. For orders weighing more than 2kg, you will be emailed an additional confirmation email with an extra shipping fee (within 1 business day of an order placement) before your order is processed. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.