Shipping & Handling

We ship worldwide straight from Seoul, Korea to ensure that you get the freshest products available. Products that has less than 6 months left in expiry date are marked with the expiration date on the product description page. We offer Korea Post EMS (Express) and K-Packet (Regular). Please check the Shipping Chart on this page for shipping fee options for your country.

 

HOLIDAY NOTICE

Saturday, August 15th & Monday, August 17th are national temporary holidays in South Korea. All order processing and shipping will resume on Tuesday, August 18th.

 

COVID-19 ANNOUNCEMENT

Dear Friends,

Here at Be Mused Korea, we are taking every precaution available to upkeep the highest working conditions and to remain fully operational during this time of stress and uncertainty due to COVID-19. All our services, including customer service and our worldwide shipping service are fully operating but with some changes for shipping options and availability.

We typically ship to over a 100 countries worldwide, but due to the current shipping cancellations and delays by the COVID-19 situation, we are temporarily shipping to only 23 countries listed below.

Taking effect on June 30th 2020

  • K-Packet standard shipping & EMS Express are available for :

USA, Canada, United Kingdom, Germany, Russia, Malaysia, Vietnam, Thailand, Hong Kong, Luxembourg, Philippines, Bhutan

  • Only EMS Express is available for:

Singapore, Slovenia, Armenia, Japan, France, Philippines, Indonesia

  • Only K-Packet is available for:

Senegal, Vatican City, San Marino, Afghanistan, Italy

We highly recommend choosing EMS shipping where available as there will be a minimum of 4 weeks and up to 2 months of delay added to the typical K-Packet delivery time frame.

FREE EXPRESS SHIPPING (EMS) is applied automatically for orders of $200 and up.

FREE K-Packet shipping for orders of $60 and up.

*we do NOT recommend K-Packet shipping option at this time as there may be significant delays up to 2 months due to the current COVID-19 situation, please choose the EMS shipping option if possible.

**please expect a minimum of a 5 business day delay for EMS shipping worldwide

Please refer to the temporary shipping chart below for details.

xx BMK Team


Temporary/Current Shipping Chart*

Countries K-Packet EMS

USA & Canada

$7.50

$19.50

Afghanistan

$7.50

Unavailable

Armenia

Unavailable

$19.50

Bhutan

$7.50

$19.50

France

Unavailable

$19.50

Germany

$7.50

$19.50

Hong Kong

$6.50

$14.50

Indonesia

Unavailable

$19.50

Italy

$7.50

Unavailable

Japan

Unavailable

$14.50

Luxembourg

$7.50

$19.50

Malaysia

$6.50

$14.50

Philippines

$6.50

$14..50

Russia

$7.50

$19.50

San Marino

$7.50

Unavailable

Senegal

$7.50

Unavailable

Singapore

Unavailable

$14.50

Slovenia

Unavailable

$19.50

Thailand

$6.50

$14.50

United Kingdom

$7.50

$19.50

Vatican City

$7.50

Unavailable

Vietnam

$6.50

$14.50

*This is a temporary shipping chart as of May 27, 2020 until further notice. This chart indicates the Be Mused Korea flat rate shipping fee for K-Packet and EMS to currently available countries. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.


Shipping in Korea*

Shipping in Korea Under $40 order Over $40 order

CJ Shipping

$2.50

FREE

*We are temporarily offering shipping within South Korea. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.


BMK FREE SHIPPING OFFER

  • We offer FREE standard shipping (K-Packet) for all orders over $60.
  • FREE Express shipping (EMS) for orders over $200.
  • Our shipping promotion code(s), when available, goes out via K-Packet shipping service. Please do not choose the EMS shipping option when using a promotion shipping code.
  • Please check the Shipping Chart on this page for the K-Packet and EMS shipping fee for orders under $60.

 

SHIPPING GENERAL

  • Please allow 2-3 business days for your order to be processed by Be Mused Korea.
  • You may cancel your order, without penalty, within 6 hours of placing your order.
  • Once your order is processed and leaves Be Mused Korea, EMS shipping takes 2-8 business days and K-Packet shipping takes 6-30 days worldwide.
  • Tracking confirmation will be emailed to you once your order leaves Be Mused Korea. Please ensure that your shipping information is complete and accurate. If your package is returned to us due to an incorrect address on your order, you will receive a partial refund with a shipping fee and a return shipping fee deducted from your total paid amount. If your package is lost due to an incorrect address you provided and is not returned to us, we will not issue a refund in any form.
  • Occasionally, packages may be delayed at your country customs. Be Mused Korea is not responsible for your country customs delays or customs duty charge. If your package is returned to us by your country customs, we will issue a partial refund with a shipping fee and a return shipping fee deducted from your total payment.

 

CUSTOMS & IMPORT DUTY

Some countries may restrict import of cosmetic goods depending on their policies, and issues that may arise are the responsibility of the recipient. Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.

 

POSSIBLE DELAYS / UNCLAIMED PARCEL / FAILED DELIVERY

  • Please note, there may be extra custom clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time.
  • If the parcel is returned to Be Mused Korea because it was unclaimed, the customer is responsible for the original shipping cost. A refund will be issued after a deduction of the original shipping cost. We will not charge a restocking fee for unclaimed/returned orders, BUT please remember that we are NOT responsible for unclaimed package(s). Also, please note that the original shipping fee is higher than what we charge our customers (e.g. we offer an EMS shipping fee of $19.50 USD for shipping to the US, but what Be Mused Korea actually pays (our original shipping fee) for EMS shipping to the US is a minimum of 26.500 KRW and up, depending on the weight of the package. The original shipping cost will be deducted before a refund is issued.
  • Failed delivery due to an incorrect address and/or lost parcel due to handling of recipient country's postal service will not be considered for a refund. Be Mused Korea is not responsible for any lost parcels once it leaves Korea.

 

NOTE: Business Days are Monday to Friday, excluding Korean National Holidays. Use the contact link on this site or email us directly at hello@bemusedkorea.com for an order cancellation or other inquiries. We operate in Korean Standard Time (KST), and we reply to all email inquires during 10am-7pm KST on business days excluding weekends and holidays.


Shipping Chart (outdated as of April 1, 2020)

Regions/Countries K-Packet EMS

Zone 1

Hong Kong, Japan, Macao, Taiwan

 

 

4-10 Business Days

$3.50

2-5 Business Days

$12.50

Zone 2

Bangladesh, Brunei Darussalam, Cambodia, East Timor, Indonesia, Laos, Malaysia, Mongolia, Myanmar, Philippines, Singapore, Thailand, Vietnam

5-12 Business Days

$5.50

2-6 Business Days

$13.50

Zone 3

North America: Canada, USA (K-Packet shipping is temporarily unavailable for Canada & USA. Please use EMS shipping option until further notice)

Western Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, Switzerland, Sweden, United Kingdom

Eastern Europe: Albania, Belarus, Czech Republic, Estonia, Hungary, Moldova, Poland, Romania, Russia, Ukraine

Middle East: Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates

Oceania: Australia, New Zealand, Papua New Guinea

Asia: Afghanistan, India, Kazakhstan, Nepal, Pakistan, Sri Lanka

5-24 Business Days

$6.50

3-6 Business Days

$19.50

Zone 4

Africa: Egypt, Kenya, Libya, Nigeria, South Africa

Central & South America: Argentina, Brazil, Chile, Mexico, Panama, Peru, Uruguay

West Indies: Cuba, Dominica, Haiti

South Pacific: Fiji, Kiribati, Samoa, Solomon Islands

10-30 Business Days

$9.50

4-7 Business Days

$22.50

*Above chart indicates the Be Mused Korea flat rate shipping fee for orders weighing up to 2kg. For orders weighing more than 2kg, you will be emailed an additional confirmation email with an extra shipping fee (within 1 business day of an order placement) before your order is processed. ALL SHIPPING FEES ARE SUBJECT TO CHANGE AT ANY TIME.