We ship worldwide straight from Seoul, Korea to ensure that you get the freshest products available. Products that have less than 6 months left in their expiry date are marked with the expiration date on the product description page.
From Thursday, September 28th to Tuesday October 3rd is Chuseok (Korean Thanksgiving Holiday) in Korea. All orders are processed as usual but shipping service will resume on Wednesday, October 4, 2023 KST.
Our express shipping options include FedEx, and Korea Post EMS. We also offer standard shipping as follows: Korea Post K-Packet, YSLogic (Sagawa, Janco, HCT, TEL & C, Ninjavan, JANIO, OrangeDS, AUS Post).
- Please allow 2-3 business days for your order to be processed.
- You may cancel your order, without penalty, within 6 hours of placing your order.
- There is a penalty fee of $2.95 for order cancellations after 6 hours.
- Order cancellations are not accepted after 24 hours.
- Once your order is processed, you will receive a shipping confirmation email with a tracking code. Please note, it may take up to 1 full business day for the tracking code to be validated.
- Please ensure that your shipping information is complete and accurate. If your package is returned due to an incorrect address, you will receive a partial refund with the original shipping fee* deducted from your total paid amount. If your package is lost due to an incorrect address, no refund will be issued.
- Please visit our Returns Policy page for returns and refunds.
*original shipping fee is the postal fee paid by Be Mused Korea which is indicated in KRW on the shipping label according to the weight and destination of the order.
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FREE SHIPPING OFFER
We offer FREE STANDARD SHIPPING starting at orders over $85 and FREE EXPRESS SHIPPING starts at orders over $250.
FREE STANDARD SHIPPING FOR ORDERS OVER $85 AVAILABLE FOR: Canada, United States, China/Macao, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, United Kingdom, Vietnam
FREE STANDARD SHIPPING FOR ORDERS OVER $95 AVAILABLE FOR: Australia
FREE EXPRESS SHIPPING FOR ORDERS OVER $250 AVAILABLE FOR: Canada, United States, Australia, Austria, Belarus, Brazil, Brunei, Bulgaria, Cambodia, Chile, China/Macao, Colombia, Czech Republic, Denmark, France, Finland, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Japan, Latvia, Luxembourg, Malaysia, Mexico, Mongolia, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, United Kingdom, Vietnam
FREE SHIPPING OFFERS* above are automatically applied at checkout when an order value matches an offer.
*free shipping offers are subject to change at any time
CUSTOMS & IMPORT DUTY
- Some countries may restrict the import of cosmetic goods depending on their policies. Any customs and import duty issues that may arise are the responsibility of the customer.
- Customers are fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.
DELAYS/UNCLAIMED PARCELS/FAILED DELIVERY
- Please note, there may be extra custom clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated shipping time.
- Be Mused Korea is not responsible for your country's customs, import taxes, or delays that arise due to customs processing. Be Mused Korea is not responsible for unclaimed parcels. If the parcel is returned to Be Mused Korea because it was unclaimed, a refund will be issued after a deduction of the original shipping fee*.
- Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund. Be Mused Korea is not responsible for post parcels once it leaves Korea.
NOTE: Business days are from Monday to Friday, excluding all Korean National Holidays. Use the contact link on this site or email us directly at email@example.com for order cancellation or other inquiries. We operate in Korean Standard Time (KST), and we reply to all email inquiries from 10am-8pm KST on business days excluding weekends and holidays.